Squarely blaming subsidiary IRCTC for the mess in catering management in trains, Railways today said there was no other option than taking over the job.
“Complaints over the quality of food served in trains were increasing and IRCTC was not addressing them properly,” Chairman of Railway Board Vivek Sahai told reporters here.
Railways announced the new catering policy yesterday, taking over the catering responsibility from IRCTC.
“Though IRCTC was responsible for food quality, the blame was coming on Railways directly,” he said adding, “So we decided to take over the responsibility by ourselves.”
The new policy has clearly spelt out that Railways shall progressively take over management of all mobile catering services including base kitchens, pantry cars and all food stalls in railway premises.
About the need for bringing a new catering policy, he said, “A policy was introduced in 2005.
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One more mess by IRCTC. From today IRCTC has stopped online booking of I Ticket. As per their website it has been done due to some technical reasons. But the actual reason is, very poor service by the courier company . Inspite of this, Courier has not been blacklisted by IRCTC.
Really, the news has left me laughing. Being a regular traveler for long distances for a pretty long time, the blame on IRCTC would have been justified had the railways been catering the passengers on a decent basis prior to the formation of the IRCTC.The food available those days (in the seventies and eighties)were disgusting, to say the least. The poor passengers have no other option other than the wait and watch policy.