E-Payment/Online payment system for collection and refund in Railways

Online payment system for collection and refund

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
( RAILWAY BOARD)

No.TC-I/2002/104/SCR/1(3317550)

New Delhi, dt 19.09.2022

Pr. Chief Commercial Manager
All Zonal Railways

Sub: E-Payment/Online payment system – same mode for collection and refund
Ref: (i) Rates Master Circular/E-payment/2019/0 and amendments thereto
(ii) Rates Circular No.18 of 2021
(iii) Board’s letter No.2020/TC-III/20/01 dated 15.09.2022

Please refer to Board’s letter under reference (iii) detailing modalities for collection of additional freight in case of diversion of rake and also for refund wherever due. Zonal Railways are advised to follow the same mode for collection of additional freight charges, if any, and refund of freight charges, if due.

To say, if freight charges are collected through electronic payment system, then refund, if due, should be done through electronic payment system in the respective bank account of the customer. Similarly, if freight charges are collected through online payment mode, then refund, if due, should be done through online mode in the respective bank account of customer.

(Anshoo Pandey)
Director, Traffic Commercial(Rates)
Railway Board

View the Order pdf