Introducing GDS Adalat: A New Era of Grievance Redressal for Gramin Dak Sevaks

Department of Posts has introduced GDS Adalat for taking up the grievances of the Gramin Dak Sevaks (GDS) and their resolution

GDS Adalat – Grievance Redressal for Gramin Dak Sevaks

No. 17-50/2024-GDS
Government of India
Ministry of Communications
Department of Posts
(GDS Section)

Dak Bhawan, Sansad Marg
New Delhi – 110 001
Dated: 04.12.2024

OFFICE MEMORANDUM

Subject : Introduction of GDS Adalat for taking up the grievances of the Gramin Dak Sevaks (GDS) and their resolution – reg.

It has been decided by the Department to introduce holding of ‘GDS Adalat’ on the lines of ‘Staff Aadalt’, at Circle and Regional levels where the grievances of the GDSs will be addressed for ensuring appropriate resolution of the same and in timely manner.

2.The guidelines for holding ‘GDS Aadalt’ at Circle and Regional levels will be as under :

(a) The ‘GDS Adalat’ will be held preferably on the day of conduct of ‘Staff Adalat’ for taking up the grievances of the GDS and its resolution. Such Adalats are to be headed by CPMG and PMG at the Circle and Regional level respectively.

(b) The ‘GDS Adalats’ will be conducted twice a year on half yearly basis (First Half from January- June and Second Half from July -December, respectively)

(c) GDS may take up the grievances like non-payment or delay in payment of discharge benefits (GDS Gratuity/Severance/SDBS/GDS-GIS), non regularization (or delay) of the put off period, non settlement (or delay in settlement) of requests for condonation of unauthorised absence/absence beyond 180 days, delay in Rule 10 inquiry etc. The kind of grievances mentioned are illustrative and not exhaustive.

(d) The platform will not be used as an appellate body for disciplinary and other matters, where the original cases/appeals/representations have already been decided by the competent authority.

(e) Attending GDS Adalats by the GDS is voluntary and no payment of TA/DA or granting of Special Casual Leave for attending the same will be allowed to GDS.

(f) The minutes related to the grievances taken up in each session of ‘GDS Adalat’ will be forwarded to DDG (Estt., DE & Legal) by the Circles latest by 30th June and 31st December of each year for the respective 6 monthly period.

3.This issues with the approval of the competent authority.

4.Hindi version of this OM will follow.

(Ravi Pahwa)
Assistant Director General (GDS/PCC/PAP)

To
All the Chief Postmasters General/Postmasters General

Copy forwarded to :

1. Sr. PPS to Secretary (Posts)/Sr. PPS to Director General Postal Services
2. PPS/PS to Member (Service Quality & Marketing)/Member (Infrastructure)/Member (Operations)/ Member (Personnel)/ Member (HRD)/ Member (Financial Services)/ Member (Technology)
3. Chief General Manager BD Directorate/Parcel Directorate/PLI Directorate/CEPT Bengaluru
4. Director RAKNPA Ghaziabad/ General Manager, CEPT Bengaluru
5. Addl. Director General, APS Bhawan, New Delhi
6. Sr. DDG (Vigilance) & CVO/Sr. DDG (PAF)
7. Director General P&T (Audit), Civil Lines, New Delhi
8. Director General, NICF, Ghitorni, New Delhi
9. All the Deputy Director General
10. All General Manager (Finance)/ Director Postal Accounts/ DDAP
11. Director, Postal Training Centres.
12. All Sections of Postal Directorate.
13. All recognized GDS Unions
14. GM, CEPT, Mysuru, for uploading the order on India Posts Website.
15. Assistant Director (OL)Hindi Section, Dak Bhawan, New Delhi : For translation of the OM.
16. Guard File
17. Spare Copies.

View the Order pdf