Streamlining NPS Pension Processing: CPAO Issues Fresh Guidelines dated 12.3.2025 for Compliance

CPAO Guidelines for Processing NPS Pension

CPAO reminds authorities to follow the correct procedure for processing NPS pension cases like OPS cases. Incorrect submissions must be rectified to ensure smooth pension disbursement.

Ensuring Compliance: Proper Submission of NPS Pension Cases

The Central Pension Accounting Office (CPAO) has reiterated the importance of adhering to the guidelines for processing pension cases of National Pension System (NPS) pensioners, aligning them with the Old Pension Scheme (OPS) procedures. A previous Office Memorandum (OM) dated 18.12.2023 had clarified this, but discrepancies have been observed in submissions by some Pay and Accounts Offices (PAOs).

A key issue identified is the incorrect submission of three copies of Provisional PPOs instead of the required two copies of PPO Booklets (Pensioner Portion & Disburser Portion). To streamline the process, all concerned authorities, including Principal CCAs, CCAs, AGs, and authorized bank CPPCs, have been urged to strictly follow the prescribed guidelines to ensure smooth pension disbursement.

By adhering to these instructions, authorities can prevent delays and maintain efficiency in pension processing for NPS retirees.

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-III, BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/NPS to OPS/22Vol-V/E-12612/2024-25/121

12.03.2025

Office Memorandum

Subject:- Payment of Pension/Family Pension in respect of NPS subscribers as per Department of Pension & Pensioner’s Welfare Notification dated 30th March, 2021 -reg.

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Reference is invited to this office O.M. No. CPAO/T&Tech/NPS to OPS/22Vol-V/E-12612/2024-75/172 dated 18.12.2023 (copy enclosed) wherein it was intimated that all pension/family pension cases of NPS pensioners shall be processed in the same manner as OPS pension cases.

2.However, it has been observed that while submitting such cases to CPAO, few PAOs have not followed the guidelines in submission of NPS cases as OPS cases. To be more specific, it has been noticed that three (03) copies of Provisional PPOs (used earlier for submission of NPS cases to CPAO) have been submitted by PAOs, while submitting NPS cases as OPS cases whereas only two (02) copies of PPO Booklets (Pensioner Portion & Disburser Portion) should be submitted along with cases to CPAO.

3.In view of the above, all the Pr. CCAs/CCAs/CAs (with independent charge)/AGs are requested to instruct the FAOs under their control to strictly adhere the guidelines issued in the previous OM dated 18.12.2023 by CPAO. Similarly, all the CPPCs of the authorised Banks are also requested to go through the O.M.s issued by this office and subsequent orders in this regard and act accordingly.

This issues with the approval of Competent Authority.

Encl:- As above

(Ajay Chaudhary)
Sr. Accounts Officer (IT & Tech)

To-

1. All Pt. CCAs/CCAs/CAs/AGs and Administrators of UT’s
2. All Heads of CPPCs of Authorised Banks with the request to return Provisional PPO Booklets, if any, received at CPPC for issuance of correct PPO Booklets (i.e. Pensioner Portion & Disburser Portion by PAOs.

Copy to-

1. PS to CC(P)
   2.PA to CA
   3, NIC, CPAO
2. All Authorization Sections of CPAO.
3. Banking Coordination Section

View the CPAO OM pdf