CGHS tele-consultation services through e-Sanjeevani

CGHS has started tele-consultation services w.e.f. 25.8.2020. Initially, these services will be available to beneficiaries in Delhi/NCR. The e-services are available between 9.00 am and 12 noon on all working days

Ministry of Health and Family Welfare

CGHS starts tele-consultation services through e-Sanjeevani in Delhi/NCR

The Ministry of Health & Family Welfare has been receiving requests from various quarters, including senior citizen beneficiaries, to start tele-consultation services with specialist doctors in view of the current COVID-19 pandemic due to which it is not advisable for senior citizens to visit public places, particularly health care facilities.

In order to facilitate consultations with specialists by CGHS beneficiaries through virtual mode without physically visiting a healthcare facility, CGHS has started tele-consultation services w.e.f. 25.8.2020. Initially, these services will be available to beneficiaries in Delhi/NCR. The e-services are available between 9.00 am and 12 noon on all working days.

CGHS tele-consultation services are using the existing e-Sanjeevani platform of the Health Ministry. For ease of use, this platform has been linked with the ID of the beneficiaries. For availing of specialist OPD services, the beneficiaries are required to register on the platform using their mobile number after which an OTP will be generated for verification purposes. After verification, the beneficiaries can log on to the system, fill patient registration form, request for a token and upload health records (if required).

The patients will receive patient ID and token through SMS and they will also be intimated about their number in the online queue. On their turn, a ‘call now’ button will be activated and using the same, the beneficiary concerned can initiate a video call with a specialist for consultation. After the tele-consultation, an e-prescription will be generated. Using this, the patients can get medicines issued from their CGHS Wellness Centre.

The new tele-consultation services of CGHS will prove to be a boon for those CGHS beneficiaries who are in need of consultation with specialists, but in the times of COVID-19 are not able to move out.

To begin with specialist consultation under the services will be available for the following specialities:

Medicine
Orthopaedics
Eye
ENT

For regular OPD services each CGHS beneficiary is attached to a particular Wellness Centre (WC), although the beneficiaries can avail of OPD services at any WC anywhere in the country. For availing of consultations with specialists, CGHS beneficiaries get referred by the Medical Officers of their WCs (for senior citizens such referral from the WCs is not required).

Tele Consultation in CGHS using eSanjeevani Application

Flow Chart for users

A. Registration:
i. User visits URL eSanjeevaniopd.in
ii. Verifies his/her mobile no. using OTP
iii. Fills Patient Registration Form
iv. Select Specialty OPD
v. User uploads scanned copy of his/her CGHS card under
documents(Mandatory).
vi. eSanjeevaniOPD assigns a Patient ID

B. Token:
i. User requests a token for consultation
ii. Uploads health records, if any
iii. User receives Patient ID & Token through SMS

C. Login:
i. Closer to the turn eSanjeevani OPD sends an SMS notification
asking user to login
ii. User logs in using Patient ID
iii. Patient enters the clinic and is placed at the end of the existing
queue. If there is no queue you will be placed at serial no. 1

D. Wait:
i. eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)
ii. As the doctor is assigned to the patient “CALL NOW” button gets activated
iii. User is required to click “CALL NOW” button within 120 seconds*
iv. Upon clicking “CALL NOW” within 10 seconds the doctor shows up in video Contd…

E. Consultation:
i. Patient consults the doctor
ii. During the consultation doctor has an access to the patient’s health records (if uploaded at v)
F. ePrescription:
i. During the consultation, doctor prepares an electronic prescription (ePrescription)
ii. At the end of the consultation doctor sends the ePrescription and closes the call
iii. e Prescription shows up on patient’s end.
iv. Patient logs out after saving/printing the received ePrescription
v. After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription

Please Note:
It is mandatory to

1. Upload scanned copy of your CGHS card under documents and
2. In the field Address, please enter your Ben ID