Proposed Changes in NPS Subscriber Grievance Redressal-PFRDA invites Comments till 10.11.2023

Stake holder can send comments on Proposed Changes in NPS Subscriber Grievance Redressal Scheme till 10.11.2023

Proposed Changes in NPS Subscriber Grievance Redressal Scheme

PFRDA (REDRESSAL OF SUBSCRIBER GRIEVANCE) REGULATIONS, 2015 – PROPOSED AMENDMENTS

As part of the comprehensive regulation review exercise, the preliminary draft of internal review of the PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 has been completed. The draft of the proposed changes is placed as at Annexure A.

The proposed changes are in the following key areas:

1. Coordination by NPST at first level of grievance.
2. Eligibility conditions of Ombudsman.
3. Reduced timelines for resolution.

The draft proposal placed as at Annexure-A is open for stakeholder consultation and public comments till Nov/10/2023 and can be accessed on PFRDA website at Exposure Draft Section under Regulatory framework Menu. Comments/feedback can also be provided for any other provisions of PFRDA (Redressal of Subscriber Grievance) Regulations, 2015 where changes have not been proposed.

Comments/feedback may be sent by email at [email protected] with subject line as ‘Feedback on proposed changes to the PFRDA (Redressal of Subscriber Grievance) Regulations, 2015’. Reference may be made to the PFRDA website for existing Regulations notified in respect of different intermediaries in the NPS architecture.

View the Annexure A