Strengthening of Grievance Redressal Mechanism -Nomination of Officers for Handling of Appeals and SOP for Appeals

Ulan Batar Road, Palam, Delhi Cantt.- 110010
Phone 011-25665561, 25665745 Fax:25674806 / 25674821
शिकायत प्रकोष्‍ठ (Grievance Cell)

No. AN/Grievance /Report Meeting/VoI/VIII/E-1972

Dated: 30.06.2022


Subject:- Strengthening of Grievance Redressal Mechanism in the Department -Nomination of Officers for Handling of Appeals and Standard Operating Procedure {SOP} for Appeals – reg.

Reference:- HQrs Office circular of even number dated 22.07.2021, 28.10.2021 & 23.12.2021.

Reference is invited to this Grievance Cell of HQrs Office circulars of even no. dated 22.07.2021 {Cir. No. 4542 on website}, circular dated 28.10.2021 {Cir No. 4647 on website}and dated 23.12.2021 {Cir No. 4681 on website} under reference on the subject.

2. Based on the guidelines issued by the Dept. of Administrative Reforms & Public Grievances, Min. of Personnel, Public Grievances & Pensions and MOD (Fin), the nomination of officers for handling grievance related issues have been revised by the Competent Authority, viz, CGDA. The details of officers nominated to deal with Appeals on Grievances received in the DAD HQrs and the MOD (Fin) are as under:-

Office Appeals
DAD(HQrs.) Nodal Appellate Authority
Smt. Alka Sharma, IDAS
Sr. Joint CGDA
Appellate Authorities
All Senior Joint / Joint CGsDA (for HQrs Office)
All PCsDA/CsDA (for Sub Offices)
MOD (Fin) Nodal Appellate Authority
Smt. Alka Sharma, IDAS
Sr. Joint CGDA

3. Further, with a view to ensure smooth handling of Appeals on Grievances in the Department and also to ensure uniformity in dealing with the same, a Standard Operating Procedure {SOP} for handling of Appeals has been prepared and attached to this communication as Annexure ‘A’. It is requested that prompt action may be taken on the appeals to ensure disposal of the same within the prescribed time limits.

4. Further, a copy of the SOP for handling grievances circulated earlier is also attached as Annexure “B” for instant reference.

5. Suggestions for improving the processing/handling of Appeals/Grievances, if any, can be furnished {even in individual capacity by officers/staff also} through e-mail at “[email protected]’.

(Rajeev Ranjan Kumar)
or. Dy. CGDA (Estt.)

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